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It is responsible for the authorization of these requested changes and the corresponding update of the plan after any change is made. It also montipva the management of IT policies that will be used to carry out the IT governance.
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This goal applies also to other resources or computing assets applications, hardware, software, and networkswhich should be protected from unauthorized modification, not anticipated or accidental.
It takes into consideration the SLAs, the availability of the services, the service continuity, the service financial viability, the capacity of the IT infrastructure and montiova levels of security required.
This process includes activities to develop checklists of risks, to analyse the characteristics of the EA components, to identify what risks apply to the different Mlntilva components, and to develop the risk log describing the identified risks. Among the main activities of this process are: This process includes the set of activities necessary to define and maintain the strategic alignment between an EA and the business, monitor, and control the behaviour of each of the EA components, review their performance, notify risks, and analyze and authorize changes.
ReceivedRevisedAccepted We believe that this way of identifying, defining and organizing the processes of the IT organizational unit leads to a fully accomplishment of the business goals. One of the most important objectives of the IT Management is to achieve a high degree of alignment between business and IT. IT Service Management Processes. This is due to the so-called problems of the lack of alignment between IT and business [ 56 ]. Framework for IT governance and control”, McAdams, “Seven common management obstacles”, Computerworld Project Management process is based on the standards, strategies and IT policies established within the organization.
Processes of Software Applications and Components Management Like most of the other processes in the model, this one is decomposed into one or more hierarchical levels until the lowest level of abstraction is reached.
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It is widely recognized monrilva the use of the Enterprise Architecture EA practice for organizing these technologies into a framework is a key factor for achieving a better IT – business alignment. The Information Systems Architecture is developed and operated with the support of the Technology Architecture. This article has described a model of monitlva processes that specifies, in a concise manner, a complete set of processes for performing IT management in a medium or large size organization.
montilvw Bergeron, “An information technology trilogy: This situation creates a kind of cyclic relationship cause-effect-cause that the organization must manage in a strategic way. Each process joas our model is described, with the detail that the page limit of the article allows, in sections 5 and 6. Both manual and automated business processes need to be constantly monitored in order to evaluate its effectiveness and determine the need for improvements.
This process jonzs includes all those activities that are concerned with the management, operation and maintenance of the organization’s data center.
This process deals with the IT services themselves as they are offered to their users. Whole elements are considered the primary components of what is called the Enterprise Architecture EA of an organization. The components of this architecture are the resources or the business objects that an IT department must manage. Processes of Information Systems Management. The model is actually used as a framework for process re-engineering and organizational redesign of the IT departments of two Venezuelan government organizations.
It is responsible for the direction and integrated control of these two processes. DMCA Developing instructional web sites: Several of the support processes are specialized to provide better sustain for fundamental or support processes.
The model of IT management processes described in this article is an integrated set of the essential managerial and technical processes that an organization should implement in order to carry out an efficient and effective management of the EA resources modeled, created, contained, and supervised within an organization.
The enterprise architecture of an organization is represented at two different instants of time: It is responsible for planning and controlling the quality of the IT processes, products and services.
Processes required for developing software components. Its main product is the Quality Plan.
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It sets out the conditions for the provision of services. This process is responsible for the planning, implementation, improvement and governance of the enterprise architecture as a whole.
On the other jinas, we find that EA has been used as a base for the governance of technologies and for the definition of the information systems of an organization [ 5 ], [ 24 ].
IT managers must therefore ensure that the information systems, and the IT platform on which these systems operate, provide the effective support that business processes demand for achieving the strategic objectives of the organization, as established in the business plans. The activities of this process include selection of the techniques to prioritize the risks; estimation of the probability of occurrence for each risk; determination of the impact that the risk can have on the EA components; development of the probability and impact of risks matrix, and the updating of the risk register.
The implementation of new and more advanced technologies usually requires the restructuring of the processes and activities needed to manage them. Planning actions that must be taken to prevent or mitigate the negative risks threats and encourage the occurrence of positive risks opportunities.